Wonderkid Multimedia is a limited liability company incorporated in Kenya.
This policy describes how Wonderkid Multimedia collects, processes uses and discloses your personal information as a data controller when you contact us, use our services or interact with our mobile apps
We are committed to the highest standards when it comes to how we collect, use and protect your personal information, and have developed this privacy policy (the “Policy” ), which:
a) Describes the types of personal information we collect
b) Explains how and why we collect and use your personal information
c) Explains when and why we may share personal information within Wonderkid Multimedia and with other 3rd parties
d) Explains how we protect the personal information we collect
e) Explains the rights and choices you have in relation to your personal information
This Policy applies if you use our services (referred to in this Policy as “our Services”). Using our Services means:
a) Purchasing / Ordering services from any of our subsidiaries over the phone
This Policy also applies if you contact us or we contact you about our Services.
When you register to our services, we may collect:
a) Your personal details, including your postal and billing addresses, email address(es), phone number(s), Utility account number or ID number
b) Your account login details, such as your username and the password (encrypted) that you have chosen;
When you use our Mobile Apps, we may collect:
a) Information about your online purchases (for example: what, when, where you ordered / bought and how you paid)
b) Information about your online browsing behavior on our Mobile Apps and public networks
c) Information about devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers)
d) Information about your precise geolocation.
When you contact us or we contact you or you take part in surveys or questionnaires about our Services, we may collect:
a) Personal information you provide about yourself
b) Details of emails and other digital communications we send to you including information about the emails you open
We may also use personal information from other sources, such as specialist companies that supply information, online media channels, our partners and public registers. We may collect the following types of personal information about you from other sources: contact details, credit history, purchases, interests, preferences, or other types of publicly available information. This other personal information helps us to:
If you choose not to provide your personal information to be used in accordance with this Policy, you will still be able to use our App but you may not be able to access certain options, and in some cases we may not be able to fulfill a service you request.
a) To make our Services available to you
b) For managing the accounts you hold with us.
c) For processing your orders
d) To Personalize your experience
e) Contact and interact with you
f) Manage and improve the Mobile Apps
g) Detect and prevent fraud or other crime.
We shall share your personal information with selected Utility Service Providers that will provide various services with you.
We may share personal information with other organisations in the following circumstances:
a) If any applicable law or a public authority says we must share the personal information
b) If we need to share personal information in order to establish, exercise or defend our legal rights (this includes providing personal information to others for the purposes of preventing fraud and reducing credit risk)
We may store, transfer or process your personal information in a country that is different from your country of residence or our country of incorporation. In any case, we have put in place appropriate safeguards in accordance with applicable legal requirements to ensure that your data is adequately protected.
We keep records for as long as required for the purposes of
a) Managing memberships and providing the other relevant products or services anticipated by this Privacy Policy
b) Personalizing services and communications with you
c) Complying with the applicable record retention legal requirements. When deciding how long to keep your personal information after our relationship with you has ended, we take into account our legal obligations and regulators' expectations.
You have the right to see or access the personal information we hold about you, by submitting your request via our Privacy Webform
In addition, you have certain rights regarding your personal information, subject to local law.
These include the following rights to:
If you would like to discuss or exercise such rights, please contact us at the details below.
Please note that we will likely require additional information from you in order to honour your requests.
If you have any concerns about our compliance with applicable privacy laws or this Privacy Policy please contact the Privacy Office, Corporate Compliance Office, Wonderkid Multimedia Limited Services.
We will endeavour to respond to your concerns as soon as possible
We update this Privacy Policy when needed and place updates on our platforms. If we are going to use your personal information in a manner different from that stated at the time of collection, we will notify you. All changes will become effective when posted unless indicated otherwise. Please review this Privacy Policy periodically for changes.